Public Liability Claims

Liability claims are different by their nature and their handling requires a special skill and care so that your Company and the Insurer are not prejudiced by your actions.

Below are some basic steps to bear in mind when dealing with the complainant:

1. Advise IC Frith (NZ) ltd Insurance Brokers immediately.
2. Complete a report form and gather all information readily available from the Complainant ad then advise them that it will be investigated as soon as possible.
3. If you are pressed for an acknowledgement of the claim in writing use the heading “Without Prejudice”.  This acknowledgement should be as simple as possible.  A sample is at the rear of this section.
4. DO NOT:
   1. In any way admit liability EVEN IF PRESSED
   2. Comment on the incident, or
   3. Offer any explanation.